We are a locally owned and independently operated home care company
We believe in the passionate pursuit of excellence when caring for members in the local community.
At First Care Healthcare, we specialise in providing personal care services to senior people and disabled adults living in Birmingham, Solihull and the surrounding areas 24 hours a day.
We provide servies to people of the following groups:
- Adults aged under 65
- Adults aged 65+
Our values are simple
We strive to offer excellent and affordable skilled home care services to service users and their families in the Birmingham and Solihull region.
We Will
- Endeavour to show the nation that care does matter regardless of one’s age, gender, ethnicity, or disability.
- Recognise the individual uniqueness of service Users, staff and visitors, and treat them with dignity and respect at all times.
- Establish a minimum 95% customer satisfaction rate to establish long-term relationships with our clients and create word-of-mouth marketing.
- Demonstrate what exceptional care consists of through outstanding client feedback and recommendations.
We Welcome Diversity
At First Care Healthcare we understand the significance of having culturally appropriate care in Adult Social Care settings. First Care Healthcare Ltd will prioritise culturally appropriate care ensuring that people feel as though their cultural needs are met within every aspect of our services provided. We also strictly operate on a zero-tolerance policy against any form of discrimination based on race, gender, age, ability, religion or sexual orientation to ensure that our customers and partners feel happy and comfortable with the services we provide.
The uniqueness and diversity of our service users and members will remain respected and uncompromised in line with our service provisions and policy.
Keeping Costs Low
We recognise that the lowest price does not also necessarily provide best value, and neither does the highest price. As part of our long-term planning and supply relationships, we will focus on those which provide the lowest total cost and not merely initial cost.
Continuous Improvements
Managers will focus on quality, consistently communicate that focus, and be action-oriented. Along with our goal of staying up to date with current trends and services within the home care industry, we will also aim to provide the latest caregiving techniques by learning from the best hands in the game.
We also plan to expand to different cities in line with the growth and demand for our services.
Our Aim
Provide specialised skilled home care services, working with physicians, hospitals, and family members to develop an individualised program supported by us, and to help our service users achieve an optimum state of health and well-being within their daily needs.
We are certain that our values will help us drive the organisation to inspirational heights and attract a variety of service users that will make our facilities fully occupied year in and year out.
Staff uniquely trained
To provide the utmost respect and dignity to our service users, team members and visitors.
Managing Director
The company is led by Mrs Tancia Davis, the managing Director and founder of First Care Healthcare Ltd. She has been employed as a registered Staff Nurse for the past 8 years. Prior to becoming a registered Staff Nurse, she worked as a residential carer within a care home for 7 years.
Staff Team
We have dedicated employees whose compassion, empathy and friendly approach will complement the exceptional service that we provide, making a lasting impression on all of our service users.
It is our goal to employ competent, caring, and well-trained individuals who are responsive to the needs of our patients, their families, and the communities we serve. Each staff member will meet the regulatory board’s educational and training requirements for the services they provide.
Through our selective recruitment process, comprehensive induction training and ongoing mandatory courses we will ensure that all staff is knowledgeable in providing the latest caregiving techniques at all times.
As we continue to grow, our management team will be built around highly trained and experienced care-givers, to ensure that we take absolute care of our service users and give them the overall best in the industry.
Our Intention Is To Provide The Best
Domicilliary care (in-home care) services that is well-known for its exceptional quality, efficiency and compassion.
Health and Safety
We will ensure that our service user’s health and safety are maintained when delivering care. In order to achieve this, we will generate an individual care plan for each service user. By doing this we will know how to care for that individual appropriately as well as preventing avoidable harm or risk of harm. First Care Healthcare Ltd will ensure every staff has the necessary training to carry out risk assessments for our service users and their premises.
A Disclosure & Barring Service (DBS) check will be in place for every staff before carrying out any caring intervention. First Care Healthcare Ltd will also work in line with the Health and Safety Act 1998 to prevent the spreading of infections and have an electronic medication administration record (EMAR) system in place to ensure that all medication is administered appropriately.
Customer Service
Our reliable rota system ensures that staff is aware of the location of our service users in advance and on time to prevent any delays. We will also ensure that a designated staff is always on–call and that our service users will have the facilities in place for 24-hours communication with our service. Staff will also get the opportunity to review their performance to maximise the quality of care provided.
Our team will be prompt in meeting our service user’s needs and maintaining thier quality of life. All of our staff is familiarised with the individual care plans of our service users to ensure that their social, medical, mental, emotional and physical needs are being met. This might include assisting service users with attending their medical or other important appointments within the health action plan, responding promptly to any complaints raised by service users. Complaints are taken seriously by the management team and an action plan will be developed to mitigate any future reoccurrence.
Covid-19 Update
We take every precaution to ensure the care we offer is fully compliant with government guidelines and regulations on covid-19 for in-home care services. Our care workers will be well trained and equipped to carry out all tasks using personal protective equipment to keep both themselves and our service users safe at all times.
